Return & Refund Policy
At Yoga Studio, your satisfaction is our priority. We strive to ensure you have the best experience with our products and services. Please review our Return & Refund Policy for details on how to handle returns or refunds.
Returns
1. Eligibility for Returns:
Products must be returned within 14 days of purchase.
Items must be unused, in their original condition, and in the original packaging.
Proof of purchase is required for all returns.
2. Non-Returnable Items:
Gift cards.
Downloadable software or digital content.
Health and personal care items once opened.
3. How to Initiate a Return: To initiate a return, please contact our support team at support@[youryogastudio].com with your order details. We will provide instructions for shipping the item back to us.
Refunds
1. Refund Process:
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed, and the amount will be credited to your original payment method within 7-10 business days.
2. Partial Refunds: Partial refunds may be granted for:
Items returned after the 14-day window but within 30 days, at our discretion.
Items not in their original condition or missing parts for reasons not due to our error.
3. Shipping Costs:
Shipping costs are non-refundable.
Customers are responsible for return shipping fees unless the return is due to a defective or incorrect item.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us at support@[youryogastudio].com with details of the issue.
Cancellations
1. Classes:
Class bookings can be canceled or rescheduled up to 24 hours before the scheduled time for a full refund.
No-shows or late cancellations will result in forfeiture of the booking fee.
2. Orders:
Orders can be canceled within 12 hours of placement. After this period, cancellation requests will be subject to our return process.